Travelers may have finally had enough. With revenge travel over and pandemic savings depleted, travelers say they’re planning fewer trips this summer, or skipping their vacations altogether. “After two straight years of strong gains, the number of Americans planning to take leisure trips is taking a dip,” states a summer travel report from Deloitte Insights. … Read more
At American Express, consumers are continuing to open high-fee credit cards and splurge on luxuries like travel. But for lending firm Upstart, there’s a strong interest in microloans as cash-strapped Americans try to scrape by. That juxtaposition underscores the growing picture of bifurcation among income brackets in America. And adds to an increasingly popular view … Read more
Responding to angry customers is one of the hardest parts of her job, Natasha said. Finding the right words, conveying the appropriate level of contrition — especially when the hotel isn’t at fault (read: rain complaints) — is a tedious and time-consuming process, said the director of a five-star resort, who asked that CNBC not … Read more
Mark Hoplamazian, President & CEO, Hyatt Hotels Corp, says “growth has been led by leisure travel and mostly domestic leisure travel. And the difference between the amount of money spent on domestically leisure travel versus inbound leisure travel is something like seven to one.” It has been a couple of years that you have not … Read more
