McMishaps: McDonald’s nixes AI drive-thrus after multiple viral mix-ups – National
McDonald’s will be eliminating its artificial intelligence (AI) drive-thru technology from over 100 restaurants in the U.S. after the systems repeatedly annoyed guests by fumbling orders and mistaking instructions. The AI, called the “Automated Order Taker,” was implemented in partnership with IBM in 2021. Now, in a memo sent to franchisees this month, the fast-food … Read more
