customer service index: Kia, Audi lead FADA’s overall Customer Service Index in mass and luxury segments
The Federation of Automobile Dealers Associations (FADA) announced the results of the 2024 customer experience index in collaboration with Frost & Sullivan, on Tuesday. The study revealed that Kia leads the overall customer experience in the survey in the mass market segment with a score of 45.84. Audi led the luxury segment with a score … Read more