customer service index: Kia, Audi lead FADA’s overall Customer Service Index in mass and luxury segments

customer service index: Kia, Audi lead FADA’s overall Customer Service Index in mass and luxury segments

The Federation of Automobile Dealers Associations (FADA) announced the results of the 2024 customer experience index in collaboration with Frost & Sullivan, on Tuesday. The study revealed that Kia leads the overall customer experience in the survey in the mass market segment with a score of 45.84. Audi led the luxury segment with a score … Read more

Tata Motors embracing structural shifts from a position of strength and confidence: N Chandrasekaran

Tata Motors embracing structural shifts from a position of strength and confidence: N Chandrasekaran

Mumbai: After delivering strong results across the segments in the year that ended in March, Tata Motors business units’ next phase of growth will encompass focussing on market beating growth, improving margins, and enhancing customer experience in the current year, N Chandrasekaran, chairman Tata Motors, wrote in a letter to the shareholders in the company’s … Read more

MG Motor-JSW: MG Motor India anticipates accelerated growth path with JSW Group’s investment, says CEO Emeritus Rajeev Chaba

MG Motor-JSW: MG Motor India anticipates accelerated growth path with JSW Group’s investment, says CEO Emeritus Rajeev Chaba

MG Motor India is set to achieve accelerated growth with the support of JSW Group as an investor, according to CEO Emeritus Rajeev Chaba. The company has already established a strong foundation in technology, customer experience, gender diversity, and community service. Now, MG Motor India is looking forward to the next phase of growth, reported … Read more