Air Canada Ordered To Pay Damages To Customer Who Was Misled By Its Chatbot
Air Canada said its chatbot was a “separate legal entity” (Representational) Air Canada, the largest airline in the North American country, was ordered to pay partial refund to a passenger after its chatbot provided inaccurate information, misleading the person into purchasing a full-price ticket. The airline even attempted to distance itself from the error and … Read more
