Post Office Horizon IT inquiry: Paula Vennells gives evidence for second day – live | Post Office Horizon scandal

Paula Vennells begins giving second day of evidence to Post Office Horizon IT inquiry

Paula Vennells has begun giving her second day of testimony at the Post Office Horizon IT inquiry in London. She will be questioned again by lead counsel to the inquiry Jason Beer KC. The inquiry is presided over by chair Wyn Williams.

You can watch the inquiry on this live blog. The video feed produced by the inquiry has a three minute delay on it. Nearly 800 pages of Vennells’ written witness statement have also been published. Her two statements can be found here and here.

Yesterday the former Post Office chief executive repeatedly broke down in tears as told the inquiry she had been misled by her staff about the safety of the prosecutions of branch operators. Text messages were also shared with the inquiry revealing that the former Royal Mail boss Moya Greene messaged Vennells, 65, in January this year accusing her of being part of a cover-up of wrongful prosecutions.

In her evidence, during which she broke down on four occasions, Vennells claimed the Post Office’s structure and the decisions of some employees not to pass on information, including legal advice and damning independent reports, meant she was unaware that people were being wrongly prosecuted or chased for missing funds. Vennells repeatedly insisted during her tenure that the Horizon system was unimpeachable despite mounting evidence to the contrary

Between 1999 and 2015, hundreds of post office operators were prosecuted on the basis of faulty accounting software, and thousands more were bankrupted or forced to pay back cash.

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Key events

Jason Beer KC says he will start by looking at the circumstances around the Second Sight forensic audit into cases and the mediation scheme with subpostmasters.

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Paula Vennells begins giving second day of evidence to Post Office Horizon IT inquiry

Paula Vennells has begun giving her second day of testimony at the Post Office Horizon IT inquiry in London. She will be questioned again by lead counsel to the inquiry Jason Beer KC. The inquiry is presided over by chair Wyn Williams.

You can watch the inquiry on this live blog. The video feed produced by the inquiry has a three minute delay on it. Nearly 800 pages of Vennells’ written witness statement have also been published. Her two statements can be found here and here.

Yesterday the former Post Office chief executive repeatedly broke down in tears as told the inquiry she had been misled by her staff about the safety of the prosecutions of branch operators. Text messages were also shared with the inquiry revealing that the former Royal Mail boss Moya Greene messaged Vennells, 65, in January this year accusing her of being part of a cover-up of wrongful prosecutions.

In her evidence, during which she broke down on four occasions, Vennells claimed the Post Office’s structure and the decisions of some employees not to pass on information, including legal advice and damning independent reports, meant she was unaware that people were being wrongly prosecuted or chased for missing funds. Vennells repeatedly insisted during her tenure that the Horizon system was unimpeachable despite mounting evidence to the contrary

Between 1999 and 2015, hundreds of post office operators were prosecuted on the basis of faulty accounting software, and thousands more were bankrupted or forced to pay back cash.

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The inquiry will be starting for the day shortly. Here is Tim Adams’ profile of Paula Vennells from the Observer at the weekend.

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Ella Baron’s cartoon for us today tackles the apology that Paula Vennells gave to the inquiry.

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Here is the scene when Paula Vennells arrived in Aldwych earlier.

Paula Vennells, former Chief Executive Officer of the Post Office, arrives at Aldwych House. Photograph: Isabel Infantes/Reuters
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At one point yesterday Jason Beer KC put it to Paula Vennells that given the amount of information and documents she claimed were withheld from her by colleagues, she might be “the unluckiest CEO in UK”. Then Rishi Sunak announced a snap general election, and wiped coverage of Vennells’ testimony from most newspaper front pages. She might reflect, given it was the first time she has spoken about the scandal in public for years, that was actually rather lucky for her.

Metro and the Daily Star kept Vennells on their front pages, with the latter calling her “Little Miss Twaddle” and the former saying the nation’s sympathy for her tears was “in the post”.

An honourable mention also goes to the Perth and Perthshire Courier, which leads on victim reactions to what its headline described as Vennells’ “crocodile tears”.

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Rather lengthier than anybody’s sketches or key takeaway pieces, the Post Office Horizon IT inquiry yesterday published the written witness statements of former Post Office CEO Paula Vennells. The first statement is 775 pages long and can be found here. A second additional statement of 23 pages is here.

Vennells was criticised by lead counsel Jason Beer KC about the witness statements. In it she said “there are many things I and the Post Office should have done differently. I am now reflecting with care on these matters.”

Beer asked her “given you provided a 775 page witness statement that took seven months to write, could you not have reflected on what you could and should have done fully and differently within the witness statement?”

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Marina Hyde was also watching yesterday’s hearing, and produced her own sketch of the day …

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Nick Wallis is a freelance journalist who has been reporting on the scandal for sometime, and who was live tweeting yesterday’s hearing. He has produced his own five things we learned article on his Post Office Scandal blog. You can find that here, and it is definitely worth a few moments of your time to read.

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Daniel Boffey

Daniel Boffey

Our chief reporter Daniel Boffey pulled out these four key disclosures from yesterday’s hearing:

Vennells said she did not know of IT faults and was ‘too trusting’ of subordinates

Vennells claimed that she was not made aware by her staff of problems with the Horizon IT system. She claimed this was a consequence of the structure of the organisation. She further claimed to have been misled by the Post Office’s legal team. “I have been disappointed, particularly more recently, listening to evidence of the inquiry, where I think I have learned that people knew more than perhaps either they remembered at the time or I knew at the time,” she said. Vennells told the inquiry: “I was too trusting”.

A former CEO of the Royal Mail texted Vennells this year to accuse her of a cover up

Dame Moya Greene, chief executive of Royal Mail between 2010 and 2018, texted Vennells in January this year to express her dismay as further revelations were coming out about the Post Office scandal. She told Vennells “I can’t support you now after what I have learnt.”

Vennells was told in 2011 that Fujitsu had remote access to the Horizon system

An audit by Ernst and Young in 2011 included the identification of a risk posed by Fujitsu’s ability to remotely access the Horizon IT system. The Post Office went on to deny that such access was possible for many years, including in the high court. The inquiry also saw a briefing document given to Vennells before a select committee hearing in 2015. She was advised by her press office to deny that there was remote access unless she was “pushed”.

Vennels claimed that she did not know the Post Office was prosecuting staff until 2012

Despite evidence that Vennells had been in a meeting in 2008 when the subject of training Post Office investigators was raised, she claimed that it was not until 2012 that she understood that the organisation was investigating and prosecuting its own employees. The lead counsel of the inquiry, Jason Beer, wondered what Vennells believed was the purpose of a department called the Post Office Investigation Division.

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Welcome and open summary …

Today is the second day of former Post Office CEO Paula Vennells appearing at the Post Office Horizon IT inquiry in London.

The inquiry is chaired by Wyn Williams, and Vennells will bequestioned again by lead counsel to the inquiry, Jason Beer KC.

In her testimony yesterday, Vennells said that she had been misled by colleagues, but that she did not believe there had been a conspiracy. She also argued that she was telling what she believed to be the truth when she told MPs in 2015 that there was no remote access to the Post Office’s beleagured Horizon IT system, despite being shown documentary evidence that appeared to show she had been briefed otherwise.

On more than one occasion an emotional Vennels appeared to cry, but her tears and apologies didn’t cut much ice with the most high profile campaigner for justice, Alan Bates. After yesterday’s hearing he told the media “The whole thing is upsetting for everybody, including for so many of the victims. I’ve got no sympathy really.”

The inquiry is expected to start at 9.45am, and you will be able to watch it here with a three minute delay on the video feed.

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