Why has the healthcare industry become more customer focused?

Although the provision of healthcare is inherently focused on the health, wellbeing, and welfare of the patient, this does not necessarily mean that the healthcare industry more generally is ‘customer focused’. For many years, this lack of customer focus was reflected in consumer surveys of the healthcare industry, which consistently ranked as among the most … Read more

The Summer 2022 Medicare News Round-Up

What’s been going on in the world of Medicare this summer? While it’s true that the American federal government has somewhat of a negative reputation when it comes to efficiently expanding health and medical rights to as many citizens as possible (especially vulnerable populations like seniors, the disabled, and children), there have been a surprising … Read more