At the start of September, Nour was having an ordinary evening at home in Beirut—eating pumpkin seeds and watching Netflix—when the SMS hit her device like the smartphone version of a brick through her window. The sender name appeared as eight question marks, “????? ???”, and in the message preview she could read, in clunky, … Read more
The death of the US government’s Affordable Connectivity Program (ACP) is starting to result in disconnection of internet service for Americans with low incomes. On Friday, Charter Communications reported a net loss of 154,000 internet subscribers that it said was mostly driven by customers canceling after losing the federal discount. About 100,000 of those subscribers … Read more
Angry T-Mobile customers have filed a class action lawsuit over the carrier’s decision to raise prices on plans that were advertised as having a lifetime price guarantee. “Based upon T-Mobile’s representations that the rates offered with respect to certain plans were guaranteed to last for life or as long as the customer wanted to remain … Read more
The Federal Communications Commission has voted—once again—to assert its power to oversee and regulate the activities of the broadband industry in the United States. In a 3-2 vote, the agency reinstated net neutrality rules that had been abandoned during the height of the Trump administration’s deregulatory blitz. “Broadband is now an essential service,” FCC chair … Read more
It started around 3:30 in the morning on the East Coast, reports flooding in about an AT&T service outage. Customers complained across Reddit and X and logged their issues on Downdetector, a site that, well, detects when services go down. The impact appears to be widespread; AT&T users from New York to Atlanta to Dallas … Read more
