Australian travellers have battled with airlines for years when it comes to getting help or a refund, but that could be about to change with the Albanese Government planning to establish a new watchdog to clamp down on the sector.
The Aviation Industry Ombudsman will be an external dispute resolution service, with powers to direct airlines and airports to provide remedies to customers.
It will also name and shame companies doing the wrong thing, make reports to government and launch investigations under the Competition and Consumer Act.
Know the news with the 7NEWS app: Download today 
A new charter will also establish what rights travellers have in relation to flight delays, cancellations, and refunds, including whether airlines should pay up in cash rather than a travel voucher.
The Labor Government plans to pass laws for the creation of the new watchdog next year, with an interim Ombudsman to be appointed in the meantime.
Federal Transport Minister Catherine King says customers deserve to get their money back if they are owed it.
“It is time to take strong action to protect consumer rights,” King said.
“Too many Australians have been left out to dry when flights are cancelled or disrupted and it’s impossibly complex to get a refund or even contact a company representative.”
The reforms will be announced at a press conference in Parliament House on Monday morning.
During a cost of living crisis you’d imagine it will be hard for the Opposition and airlines to oppose the reforms.
