A technical issue locked ANZ customers out of their accounts for several hours, with the bank scrambling to address the nationwide outage and get services back online.
A spokesperson for the bank confirmed the issue on Friday afternoon, saying it was affecting the ANZ app, online banking, credit and debit card transactions, as well as ATM and branch services.
“A team of experts is working to resolve this as quickly as possible,” a company spokesperson had said.
“We apologise for any disruption or inconvenience this is causing and want to reassure customers it is our absolute priority to resolve this.”
Services were back up and running by 5pm AEST, with a “software issue” blamed for impacting a number of core systems from 1.37pm with more than 8,000 people reporting outages on the business service outage website Downdetector.
“As a result, multiple internal applications and customer-facing channels, including our ANZ App, internet banking, credit/debit card transactions, ATMs, contact centres and branch services, became unavailable,” the spokesperson said.
Visa credit card transaction services are still affected, with credit customers advised to use debit cards or cash instead.
Customers vented their frustration on the company’s social media channels, with some reporting being “locked out” of their accounts.
“It’s Friday afternoon and our internet banking and app are not working? We have workers and bills to pay!” one user commented.
“A trolley full of groceries and a line of people staring at me when my card would not work,” said another.
One Facebook user posted that they had gone to their local ANZ branch to see that they had “closed up”.
“Can’t pay my rent that is due today! Cheers ANZ,” said another.
– with AAP
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