Waiting in the Ticketek lounge for Olivia Rodrigo … it’s a good idea, right?
Some fans are not so sure after claiming they have been kicked off the site with “Access Denied” messages.
Sale for Sydney and Melbourne tickets to Rodrigo’s Guts tour, which is coming to Australia in October 2024, went on sale at 1pm and chaos was quick to erupt.
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Fans online reported that they experienced a similar problem during the pre-sale on Wednesday.
“It was also trending the other day during the pre-sale too. Ticketek clearly hasn’t fixed their problems,” one user told 7NEWS.com.au, sharing a screenshot of the “Access Denied” landing page.
“I tried on three devices and after waiting 30 min or so in the holding site, all my screens were given the Access Denied message.”
Others experiencing a similar problem took to X to vent their frustration.
“2 days in a row Ticketek you’re a multi-million dollar company which 95 per cent of its sales go through online transactions yet you still can’t manage to run a website that actually works,” one said.
“I would prefer being told I’m 1,000,000 in the queue on a Ticketmaster page than sit and look at a mind-numbing screen showing a Ticketek logo with a pinch of access denied I’m so serious,” a second said.
“Access Denied? LET ME INNN,” added a third.
Ticketek responded to one fan who tweeted: “It’s coming up with Access denied for me, fix your site ffs.”
A spokesperson online responded: “Please remember to only use one Ticketek browser when purchasing tickets. If you are still seeing this message clear your browser cache, try using a different browser and ensure you are not using a VPN”.
7NEWS.com.au has contacted Ticketek for comment.
A similar issue occurred in 2023 when fans experienced troubles securing tickets for Taylor Swift’s The Eras Tour.
The upcoming tour is set to be Rodrigo’s first-ever run of shows in Asia and Australia.
Scheduled Australian dates are:
- Wednesday October 9 – Melbourne, Rod Laver Arena
- Thursday October 10 – Melbourne, Rod Laver Arena
- Sunday October 13 – Melbourne, Rod Laver Arena
- Monday October 14 – Melbourne, Rod Laver Arena
- Thursday October 17 – Sydney, Qudos Bank Arena
- Friday October 18 – Sydney, Qudos Bank Arena
- Monday October 21 – Sydney, Qudos Bank Arena
- Tuesday October 22 – Sydney, Qudos Bank Arena
New Zealand singer Benee, best known for her hit Supalonely, will join Olivia Rodrigo as the opening artist before her Sydney and Melbourne shows.
Prices range from $109.90 for C Reserve to $455.65 for the GA Pit Experience.
