Contact Us

Got a question about one of our casino reviews, a correction to flag, or just want to know more about how we put this site together? This page explains the best way to reach the Casinos Australia team and what to expect when you do.

How to Reach Us

We're an independent comparison and review site, not a casino operator — so we can't help with account queries, bonus disputes or withdrawal issues at individual casinos. For those, you'll need to contact the casino's own support team directly.

What we can help with:

• Questions about our editorial process or how we rate and rank casinos
• Factual corrections or updated information you'd like us to look at
• Responsible gambling concerns — we take these seriously and will point you to the right resources
• General feedback about the site, including anything that feels unclear or out of date
• Media or partnership enquiries from reputable organisations

You can reach us by email at [email protected]. We aim to respond to all messages within two business days. Please give us as much detail as you can — vague enquiries take longer to answer well.

Editorial Corrections and Accuracy

We make every effort to keep our reviews accurate and up to date. Casino terms, bonus offers and payment options change regularly, and while we review our content on a rolling basis, something may occasionally slip through. If you spot an error — a bonus figure that's changed, a payment method that's no longer available, or anything else that looks wrong — please let us know. Include the page URL and what you believe the correct information to be, and our team will investigate and update accordingly.

Our editorial standards are covered in more detail on our About Us page, including how we assess casinos and what independence means for us in practice.

Responsible Gambling Enquiries

If you or someone you know is experiencing difficulties with gambling, please don't wait to get support. Our Responsible Gambling page lists tools and services available to Australian players, including self-exclusion options and free counselling services. You can also contact us directly if you need help finding the right resource — we'll respond as quickly as we can.

The minimum age to gamble online in Australia is 18. If you have concerns about underage access to gambling content on this site, please contact us immediately.

Partnership and Media Enquiries

Casinos Australia works with a small number of affiliate partners. If you represent a licensed casino operator and want to discuss how your site is covered — or whether it might be included in future reviews — you're welcome to get in touch. Please be aware that commercial relationships do not influence our editorial ratings or rankings. Operators are assessed on the same criteria regardless of any partnership arrangement.

Journalists or researchers looking for comment on the Australian online casino market are also welcome to reach out via the email address above.

What We Can't Help With

To save everyone time, here's a clear list of things that fall outside what we're able to assist with:

• Casino account issues — Login problems, locked accounts and KYC delays are handled by the casino's support team, not us.
• Bonus disputes — If a casino has declined a bonus claim, that's a matter between you and the operator. We can point you to a casino's support contact if needed.
• Withdrawal complaints — We don't process payments and have no access to any casino's back-end systems.
• Legal advice — Nothing on this site is legal advice, and we're not in a position to provide it.
• Guaranteed outcomes or strategies — We review casinos; we don't offer betting tips, systems or any guarantee of winnings.

If your issue relates to a dispute with a licensed operator, you may wish to contact the relevant licensing authority or seek independent advice.

About This Site

Casinos Australia is an independent review platform focused on online casinos available to Australian players. We research and assess offshore casino sites on criteria that matter to real players — game range, bonus terms, payment options, mobile experience and licensing — and present our findings in plain Australian English. We earn commission when readers sign up through our links, but this never determines our ratings. You can read more about how we work on our About Us page, and our Terms and Conditions set out the full terms of use for this site.

Common Questions About Contacting Us

How long does it take to get a reply?

We aim to respond to all email enquiries within two Australian business days. Complex editorial or partnership questions may take a little longer, but we'll acknowledge your message promptly.

Can I request a review of a specific casino?

Yes — if there's an offshore casino you'd like us to look at and it accepts Australian players, send us the details. We can't guarantee a review or a timeline, but reader suggestions do influence what we cover next.

I found incorrect information on your site. What should I do?

Email us with the page URL, the specific detail you believe is wrong, and any source you can point to. We'll verify it and update the content if the correction checks out. We appreciate readers helping us stay accurate.

Do you accept guest posts or sponsored content?

We don't publish guest posts or sponsored articles. All editorial content on Casinos Australia is produced or commissioned by our own team and is not available for purchase.

I'm worried about someone's gambling. Can you help?

We can point you to the right resources. Visit our Responsible Gambling page for Australian support services, or email us and we'll respond as a priority.