A change to 7-Eleven’s Fuel Price Lock policy has been slammed by customers.
The chain’s Fuel Price Lock function allows customers to use the 7-Eleven app to search for nearby 7-Eleven locations and “lock in” the best current local fuel price for up to seven days.
But under changes that came into effect on February 6, customers can now only get a maximum saving of 25 cents per litre for seven days using the chain’s app.
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“Well there goes some easy savings,” one customer said on social media.
However, others questioned how often people were achieving savings of more than the now-maximum.
“How often is anyone getting more than 25 cents per litre off,” one person asked.
“I’m usually around 15-20 (cents per litre).
“25 cents per litre is still a pretty good saving. $10 on a 40L fill.”
But multiple people said they were indeed regularly making bigger savings before the saving cap came into effect last month.
“There can be some massive spikes,” one customer said.
“I’ve saved up to 40 cents per litre semi regularly when I’ve timed things just right and didn’t care which 7-Eleven I went to.
“If I still continue to use Fuel Lock, I’ll be more selective as to which one I go to now that they’re going to eat anything above that 25c saving.”
One person said they usually locked in their price at work, where fuel was at least 40 cents cheaper per litre — but they catch the bus to work, so can’t fuel up in that location.
“Can regularly save 40-50c if you lock in in WA,” another customer said.
One customer, who lives in a semi-rural border town, said the price could drastically differ on either side of the border.
“Our petrol prices have been between $2.10-$2.20 for months, however in my five closest stores on the 7-Eleven app, one of these stores is past the border in the other state and has been sitting at $1.60-$1.85 in this same time frame,” they said.
“The restrictions on the discount will definitely be painful for me.”
Some customers missed the memo
Some customers missed out on the announcement, and unexpectedly found themselves paying more for fuel than expected.
“I locked in my fuel at $1.81, and then filled up somewhere that was at $2.30,” one customer said.
“When I went to pay, I received only an $8 discount instead of the expected $16.50.
“The guy said 7-Eleven caps the discount at 25 cents per litre, which to me seems extremely unfair.”
Other customers said they had now switched to apps such as Pump It Up to monitor prices near them, and try to avoid 7-Eleven service stations in response to the change.
“I’m going to boycott 7-Eleven for this,” one person said. “Costco only from now on.”
7-Eleven has been contacted for comment.
